What is the method of delivery and its price?
We use the services of courier companies Speedy and Econt and delivery in Bulgaria, Romania and Greece is free to their office of your choice. For delivery prices outside the specified countries or to an address, please contact us.
What is the delivery time?
Delivery is from 1 to 3 working days, except for public holidays. For settlements where there is no courier office, there may be certain days for a courier to visit. Delivery to other EU countries via DHL is up to 7 working days. Contact us for delivery information outside Europe.
How do I track my shipment?
For deliveries in Bulgaria, we will contact you on the day of dispatch and the next day it will be with you. For deliveries outside of Bulgaria, we will send you a tracking number "Tracking ID", through which you will be able to track the shipment.
What should I do if I do not receive my shipment?
For shipments in Bulgaria, contact us. For shipments outside Bulgaria, check the tracking number of the shipment - "Tracking ID". If there is a continuing problem, contact us.
What should I do if I want to change the delivery address or delivery time, after I have completed the order?
Contact us if you want to change the address, time or other delivery details. For orders in Bulgaria that have already been sent, you will pay the costs for redirection to the new address (if there're any). For orders outside Bulgaria contact us.